Return and Refund Policy

Last Updated: 8 September 2026

At Boot Corner, operated by BRIDGEPOINT EDUCARE LTD, we want our customers to be satisfied with their purchases. This Return and Refund Policy explains our procedures for returns, refunds, exchanges, damaged or faulty products and order cancellations.

1. Returns

You may request an eligible return within 30 days of delivery.

To qualify for a return, the product should:

• Be in the same condition in which it was received

• Be unused, unworn and undamaged, except where the item was delivered damaged or faulty

• Include its original packaging, tags, accessories and components, where applicable

• Include proof of purchase or the relevant order number

Before returning an item, please contact us at jose.atmorais@professor.educacao.pe.gov.br.

Please do not return products without first contacting our customer service team.

2. How to Request a Return

To request a return, please contact us and provide:

• Your full name

• Order number

• Reason for the return

• Photographs or videos where the product has arrived damaged, faulty or incorrect

Once we have reviewed your request, we will provide the relevant return instructions and, where applicable, the appropriate return address.

Please do not send products to our business address unless our customer service team specifically instructs you to do so.

3. Damaged, Faulty or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at jose.atmorais@professor.educacao.pe.gov.br.

Please provide your order number and clear photographs or videos showing the issue.

After reviewing the matter, we will provide an appropriate remedy in accordance with applicable UK consumer law, which may include a repair, replacement or refund where appropriate.

4. Change of Mind and Cancellation Rights

Where applicable, UK consumers purchasing online may have a statutory right to cancel their contract within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.

If you exercise an applicable statutory cancellation right, you will generally have a further 14 days to return the goods after notifying us of your decision to cancel.

Our 30-day return period does not limit any statutory rights available under UK consumer law.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

• Bespoke, personalised or made-to-order products

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed

• Products materially altered or damaged after delivery

• Other goods excluded from cancellation rights under applicable UK law

These exclusions do not affect your statutory rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

6. Refunds

Once an approved return has been received and inspected, we will notify you regarding your refund.

Where a refund is due, it will generally be issued to the original payment method used for the purchase.

Your bank, card issuer or payment provider may require additional time to make the funds available after we have processed the refund.

Where statutory cancellation rights apply, refunds will be handled in accordance with applicable UK consumer law.

7. Return Shipping Costs

For voluntary returns outside statutory rights, customers may be responsible for return postage costs.

Where goods are faulty, damaged, incorrect or otherwise covered by statutory consumer protections, return costs will be handled in accordance with applicable UK law.

Please contact us before returning an item so that we can provide the correct instructions.

8. Exchanges

If you would like to exchange an eligible product, please contact us at jose.atmorais@professor.educacao.pe.gov.br.

Exchanges are subject to product availability and do not affect your statutory rights.

9. Order Cancellations

If you need to cancel or amend an order before dispatch, please contact us as soon as possible.

If the order has already been dispatched, any applicable cancellation and return rights will be handled in accordance with this policy and UK consumer law.

10. Shipping and Delivery

Our estimated delivery timeframe is generally 7–15 business days.

Business days generally mean Monday to Friday, excluding UK public and bank holidays.

Delivery times are estimates and may vary depending on the destination, courier, public holidays, weather conditions, customs procedures or circumstances outside our reasonable control.

11. Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or otherwise affect rights available to consumers under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

12. Contact Information

For questions about returns, refunds, exchanges or cancellations, please contact:

Boot Corner
BRIDGEPOINT EDUCARE LTD
Company Number: 16528220

Ashfield Hub, Outram Street
Sutton-in-Ashfield, NG17 4FU
United Kingdom

Email: jose.atmorais@professor.educacao.pe.gov.br
Phone: +44 7708 236939